Returning goods within 14 days
By law, all customers in the EU have a 14 working day cooling off period in which they can withdraw from the contract. The 14 days start from the day after the goods were delivered. To cancel the whole order within this time, please get in touch and give us the details including the order number.
Where there has been no error on our part with the original order, as soon as we have received the returned goods, we will issue you with a refund for the cost of the goods and the cost of the outgoing delivery charge that you paid. We do not refund the cost of returning the goods to us.
If you cancel only part of your order, we will not refund any outgoing delivery costs.
Returning goods after 14 days
After the 14-day period you are still able to return goods to us up to 30 days after delivery. Where there has been no error on our part, we will only refund the cost of the goods. We will not refund any delivery/return costs in connection with the purchase.
In all cases, all goods must be in unused condition with packaging intact.
A faulty item?
If you consider the item to be faulty, please contact us so that we can arrange either a replacement or a refund. Please include as much information, and photographs if possible to help us.
My goods have arrived damaged - what do I do?
If the parcel is obviously damaged when it is delivered to you, please write DAMAGED on the courier's sheet. If you are unable to do this, then please contact us as soon as possible and within two working days of delivery and send us a photo of the damage. We can then either arrange to collect the damaged goods and/or organise a replacement. It is extremely important to keep any damaged goods with the original packaging as they will have to be returned to us in this state.
We would ask that you contact us about damage within 48 hours of receiving your goods so that we can investigate. Please do not wait several weeks to tell us of a problem as it will be too late and we will be unable to do anything.