Our aim is that UK Standard orders placed before 2pm (Monday to Friday) are shipped out that day. We do not dispatch any orders at the weekend or on an English public holiday.
During November/December and the higher volume of orders service times may slip. We endeavour to do our best to despatch as fast we can but do allow for an extra day.
*While the courier delivery service is reliable, it is not guaranteed and sometimes events beyond our control occur - trucks do break down, accidents can happen and bad weather can cause delays. Should this happen, we can only apologise and we will do our very best to get your parcel to you.
Our only guarantee is that we will dispatch your parcel on time.
We recommend that you check your order confirmation email to ensure you have selected the correct shipping address. If a parcel has to be redelivered due to customer error then another delivery charge will be made.